Replies from Nando's Chicken Land

Below are the replies i get from Nando's ... really wonder if they really do a follow-up .... interesting hor ....


From: kylie [Save Address] [Block Sender] [This Is Spam]
To: wyfeng@lycos.com
CC: "Jeff " , "'Keng Swee'"
Subject: RE: My experi-perience !!!
Date: Fri, 18 Nov 2005 18:32:20 +0800

Dear Yin Feng,
Thank you for taking time to contact us with regards to your unpleasant experience at Nando's Sunway Pyramid . Please accept my sincere apology with regards to the bad experience there. We have noted your details and immediately directed to our Operation Team for investigation.

At Nando's, we have always believe that nothing is more important than customer satisfaction. In order to achieve this objective, it is necessary that we provide superb product together with an excellent level of service. It is only loyal customers such as you remain in contact with us that made us aware areas in need of urgent attention.

I’m very happy and very welcome your feedback to us. It’s a valuable feedback to us. Our Operation Team is doing the investigation now and once we have the result, we shall feedback to you.

Thank you once again for your feedback for giving us the opportunity to rectify our mistake. Please accept my apology for the unfortunate incident.

If you need any further assistance, please do hesitate to contact me at 03-2032 4988 or e-mail me.


Thanks & Regards,
Kylie
" Nandos Chickenland Malaysia "

-----Original Message-----From: Jason [mailto:jason@nandos.com.my] Sent: Friday, November 18, 2005 12:03 PMTo: KylieSubject: Fw: My experi-perience !!!

Kylie,

Pls reply to customer, copy to restaurant and Business Manager. also let
the Patrao decide what would be the approriate actions to take and win this
customer back. Thanks

Jason